Assistant Manager

Buffalo Wing Factory; Fairfax, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Buffalo Wing Factory is seeking an Assistant Manager to support the General Manager in overseeing front- and back-of-house operations and to ensure a welcoming environment and exceptional dining experience for every guest.

The role emphasizes leadership, mentorship, and hands-on training, with on-the-job development, while also managing ordering, inventory, and scheduling to maintain high standards in a fast-paced restaurant setting.

Qualifications

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred.
• Availability to work nights, weekends, and holidays as required by restaurant operations
• Strong interpersonal and communication skills with a guest-focused mindset
• Demonstrated leadership potential, including the ability to mentor, train, and motivate team members
• Ability to stand for extended periods and perform light lifting as needed

Responsibilities

• Assist with ordering, inventory management, and scheduling
• Maintain operational standards and support the General Manager
• Mentor, train, and motivate team members to perform at their best

Skills

Customer service

Leadership

Communication

Time management

Mentoring

Scheduling

Tools

Inventory management

Ordering systems

Job description

Description

This position plays a key role in the daily operations of our full-service, family-oriented restaurant, ensuring a welcoming environment and exceptional dining experience for every guest. This position supports the General Manager in overseeing front- and back-of-house operations, with a strong focus on customer service excellence. The ideal candidate is personable, attentive, and proactive in resolving guest concerns, setting the standard for hospitality and professionalism throughout the restaurant.

In addition to guest relations, the Assistant Manager is responsible for assisting with ordering, inventory management, scheduling, and maintaining operational standards. This role requires strong leadership and mentorship skills, as the Assistant Manager helps train, motivate, and support team members to perform at their best. While prior restaurant management experience is preferred, candidates with proven customer service experience and demonstrated leadership ability are encouraged to apply, as on-the-job training and development will be provided.

Requirements

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred
• Availability to work nights, weekends, and holidays as required by restaurant operations
• Strong interpersonal and communication skills with a guest-focused mindset
• Ability to assist with ordering, inventory management, and basic administrative tasks
• Demonstrated leadership potential, including the ability to mentor, train, and motivate team members
• Strong organizational and time-management skills in a fast-paced environment
• Ability to stand for extended periods and perform light lifting as needed
• Reliable, punctual, and adaptable to changing business needs