Assistant Manager

Fiery Crab; Kenner (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fiery Crab in Kenner, LA is seeking an assistant manager to oversee daily operations, support staff and ensure a smooth customer experience in a fast-paced restaurant environment.

The role involves supervising employees, handling escalations, managing workflow, and stepping in for the GM when needed to drive efficiency and accountability across the team.

Qualifications

• Experience supervising staff in a fast-paced setting.
• Ability to manage customer escalations effectively.
• Proven track record of improving efficiency.

Responsibilities

• Supervise employees during day-to-day tasks.
• Provide customer support in escalated situations.
• Manage overall workflow of the restaurant.
• Schedule meetings and coordinate with team.
• Conduct employee performance reviews.
• Participate in recruitment and dismissal processes.
• Liaise between managers, customers, and staff.
• Fill in for GM in absence and provide accountability.

Skills

Leadership

Customer service

Communication

Decision making

Problem solving

Time management

Multitasking

Team motivation

Conflict resolution

Interpersonal skills

Reliability

Job description

We are looking for an assistant manager to join our team! Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.

Assistant Manager Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Assistant Manager Skill and Qualification:

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Strong leadership and initiative
• Excellent delegator and mediator
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal-oriented, and organized
• Strong attention to detail and ability to multitask
• Confident, proactive, and willing to take on workplace challenges
• Great listening skills and ability to take direction from individuals in higher-level positions
• Likable by most and able to motivate others

Physical Requirements

• Must be able to stand and walk for extended periods throughout the shift.
• Must be mobile and able to move throughout all areas of the restaurant.
• Must be able to lift, carry, push, or pull up to 30 pounds.
• Must be able to bend, reach, stoop, and climb as needed.
• Ability to work in a fast-paced, high-volume restaurant environment.