Assistant Luxury Guest Services Lead - VIP Experience

Goodwin Recruiting; Florida; On-site; USD 65,000 - 95,000; Full time

Job summary

Goodwin Recruiting seeks an Assistant Director of Guest Services to lead and elevate the guest experience at a luxury Palm Beach resort. This role oversees all guest-facing operations, delivering personalized, world-class service and maintaining high standards of hospitality.

You will manage a diverse team across Front Desk, Concierge, Bell Services, and more, ensuring flawless interactions with every guest. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent professional experience.
• Strong command of the English language; multilingual abilities are desirable.

Responsibilities

• Direct all guest services functions (Front Desk, Concierge, Bell Services, Guest Relations, Reservations, PBX, IRD Order Takers, Transportation).
• Recruit, coach, and motivate a service-driven team.
• Serve as primary contact for VIP guests to ensure seamless stays.
• Lead guest satisfaction initiatives, service recovery, and reputation management.

Skills

Leadership

Communication

Relationship building

Multilingual

Education

Bachelor's degree in Hospitality Management

Job description

Goodwin Recruiting seeks an Assistant Director of Guest Services to lead and elevate the guest experience at a luxury Palm Beach resort. This role oversees all guest-facing operations, delivering personalized, world-class service and maintaining high standards of hospitality.

You will manage a diverse team across Front Desk, Concierge, Bell Services, and more, ensuring flawless interactions with every guest. Flexibility for evenings, weekends, and holidays is required.