Assistant Hotel Manager: VIP Guest Services Lead

The Breakers Palm Beach

Florida

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

The Breakers Palm Beach is seeking an Assistant Hotel Manager to represent the Hotel Manager to guests and ensure exceptional hospitality across the guest journey. You will resolve guest concerns promptly, coordinate pre-arrival preparations, and serve as an ambassador for VIP guests.

This role also leads special projects and initiatives from senior management, and requires a flexible schedule including weekends and holidays.

Qualifications

Bachelor's degree required; master's degree preferred.
Strong written and verbal communication skills.
Excellent organizational abilities and attention to detail.
Proven leadership skills and a proactive, solutions-oriented approach.
Experience in customer service, hospitality management, leadership, or hotel operations is preferred.

Responsibilities

Act as liaison between guests and Hotel Manager to address concerns promptly and effectively.
Coordinate and oversee pre-arrival preparations to meet guest preferences and expectations.
Manage VIP and resident guest reservations and services with personalized assistance.
Lead resolution of guest issues with appropriate compensation and recovery solutions.
Monitor room inventory and assign upgrades to maximize revenue and retention.
Maintain documentation on VIP/resident guests for service improvements.
Collaborate with departments to ensure seamless guest experiences and lead special projects.