Assistant Director of Guest Services

Goodwin Recruiting; Florida; On-site; USD 65,000 - 95,000; Full time

Job summary

Goodwin Recruiting seeks an Assistant Director of Guest Services to lead and elevate the guest experience at a luxury Palm Beach resort. This role oversees all guest-facing operations, delivering personalized, world-class service and maintaining high standards of hospitality.

You will manage a diverse team across Front Desk, Concierge, Bell Services, and more, ensuring flawless interactions with every guest. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent professional experience.
• Strong command of the English language; multilingual abilities are desirable.

Responsibilities

• Direct all guest services functions (Front Desk, Concierge, Bell Services, Guest Relations, Reservations, PBX, IRD Order Takers, Transportation).
• Recruit, coach, and motivate a service-driven team.
• Serve as primary contact for VIP guests to ensure seamless stays.
• Lead guest satisfaction initiatives, service recovery, and reputation management.

Skills

Leadership

Communication

Relationship building

Multilingual

Education

Bachelor's degree in Hospitality Management

Job description

We are looking for a dynamic Assistant Director of Guest Services to oversee and enhance the guest experience at an upscale Palm Beach resort. This key leadership position is responsible for delivering personalized, world-class service while managing all guest-facing operations and ensuring every interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

• Direct all guest service functions, including Front Desk, Concierge, Bell Services, Guest Relations, Reservations, PBX, IRD Order Takers, and Transportation.
• Recruit, coach, and motivate a service-driven team committed to exceeding guest expectations.
• Act as the primary point of contact for VIP and high-profile guests, ensuring exceptional and seamless stays.
• Lead guest satisfaction efforts, including service recovery, issue resolution, and reputation management initiatives.
• Work closely with department heads across the resort to create a cohesive and elevated guest experience.
• Ensure team members are well-informed about the resort, its offerings, and local Palm Beach attractions

Qualifications & Experience

• Bachelor’s degree in Hospitality Management preferred; equivalent professional experience will also be considered.
• Strong command of the English language; multilingual abilities are highly desirable.
• Comprehensive knowledge of luxury service standards and front office operations.
• Outstanding leadership, communication, and relationship-building skills.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

JOB ID: 181682#post

Michael Forgione