Guest Experience Specialist — Forbes-Level Service

Eau Resort & Spa Palm Beach; Manalapan (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking a Guest Experience Agent to deliver Forbes-level service across the guest journey, from pre-arrival to post-departure, coordinating front desk, concierge and guest relations.

The full-time role requires flexibility to work weekends, holidays and nights, with strong communication, math, data entry and team coordination skills, and a passion for hospitality.

Qualifications

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Clear and effective communication with guests, management and co-workers.
• Ability to provide legible communication and directions.
• Some college or training in hospitality industry.

Responsibilities

• Delivers Forbes level, intuitive service across the guest journey—pre-arrival, arrival, in-stay, and post-departure.
• Checks guests in/out, processes payments, manages reservations and amenities.
• Handles calls/messages and coordinates special requests with precision.
• Ensures VIP recognition and seamless operations while upholding brand standards.

Skills

Customer service

Communication

Cash handling

Hospitality

Education

High school diploma

Tools

POS systems

Job description

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking a Guest Experience Agent to deliver Forbes-level service across the guest journey, from pre-arrival to post-departure, coordinating front desk, concierge and guest relations.

The full-time role requires flexibility to work weekends, holidays and nights, with strong communication, math, data entry and team coordination skills, and a passion for hospitality.