Assistant, IT Operations

Foundation for California Community Colleges; California City (CA); Remote; USD 26,000 - 37,000; Full time

Job summary

FoundationCCC is seeking an Assistant, IT Operations to support IT and Office Operations, ensuring smooth day-to-day functioning. The role involves setup of new desktops, asset management in Jira ITAM, and AV support for conference rooms and Zoom rooms.

A relevant AA/AS or equivalent experience is preferred, with at least one year in customer service or office roles. Offering a remote-first environment with headquarters in Sacramento, the company emphasizes professional development and a strong

Qualifications

• Minimum one year of customer service and general office experience.
• Ability to work on a fast-paced team and build collaborative relationships.
• Experience supporting IT operations and administrative tasks preferred.

Responsibilities

• Set up, configure, and deploy new desktops and laptops per IT policy.
• Manage PC inventory, procurement, asset tagging in Jira IT Asset Management.
• Provide conference room AV support and troubleshoot hardware/software issues.

Skills

Customer service

Education

AA/AS or equivalent

Tools

Jira IT Asset Management

Job description

Assistant, IT Operations

Sacramento, California

We are seeking an Assistant, IT Operations to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future.

What You’ll Do

This position is responsible for the administrative duties and logistical services that support the Information Technology and Office Operations teams. Working with both departments, the Assistant will be responsible for ensuring smooth day-to-day operations of the Foundation.

• Operational: Under general direction, sets up, configures, and deploys new desktop and laptop computers in compliance with IT policies, securely wipes retired drives, and handles IT tasks for employee onboarding and offboarding, including new hire orientation. Assistant supports the activities and operations of the Information Technology and Office Operations groups, including IT administrative support, conference room AV troubleshooting, reception, phone, and mail services.
• Administration: Manages PC inventory, including procurement and asset tagging in Jira's Information Technology Asset Management system. Receives and stocks inventory, maintains an organized shared space, and maintains documentation of IT systems, procedures, and policies.
• Support: Provides technical support contact for all conference rooms, Zoom rooms, and onsite AV equipment (projectors, televisions, controllers, and peripherals). Troubleshoots hardware and software issues to diagnose and resolve problems before any RMA request.

Attributes for Success

• Relevant AA/AS, equivalent work experience, or a combination of both.
• Minimum of one (1) + year of customer service and general professional office experience preferred.
• Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
• We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall

What we Offer

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, and paid holidays
• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Carrot reproductive health and fertility support
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

Budgeted Hourly Pay Range:

$23.00 - $23.00

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.