Assistant, IT Operations

Foundation for California Community Colleges; Sacramento (CA); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Remote-first policy across the state

Competitive compensation

Paid holidays & PTO

Tuition reimbursement

Job summary

FoundationCCC is seeking an Assistant, IT Operations to join its mission in supporting California’s community colleges from its Sacramento headquarters, with a remote-first approach that hires across the state.

You will set up and configure desktops and laptops, assist with onboarding/offboarding, support conference room AV, manage IT asset inventory in Jira, and provide frontline IT and office support while maintaining documentation and processes.

Qualifications

• Relevant AA/AS, equivalent work experience, or a combination of both.
• Minimum of one (1) year of customer service and general professional office experience preferred.

Responsibilities

• Sets up, configures, and deploys new desktop and laptop computers in line with IT policies.
• Wipes retired drives securely and handles onboarding/offboarding IT tasks.
• Manages PC inventory, procurement, and asset tagging in Jira IT Asset Management.
• Provides IT and office support for conference rooms, AV troubleshooting, reception, phone, and mail services.

Skills

Customer service

Office administration

IT support

Reception & front desk

AV troubleshooting

Education

AA/AS or equivalent

Tools

Jira IT Asset Management

Zoom

AV equipment

Job description

Assistant, IT Operations Sacramento, California

We are seeking an Assistant, IT Operations to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future.

What You’ll Do

This position is responsible for the administrative duties and logistical services that support the Information Technology and Office Operations teams.

Working with both departments, the Assistant will be responsible for ensuring smooth day-to-day operations of the Foundation.

• Operational: Under general direction, sets up, configures, and deploys new desktop and laptop computers in compliance with IT policies, securely wipes retired drives, and handles IT tasks for employee onboarding and offboarding, including new hire orientation.
• Assistant supports the activities and operations of the Information Technology and Office Operations groups, including IT administrative support, conference room AV troubleshooting, reception, phone, and mail services.
• Administration: Manages PC inventory, including procurement and asset tagging in Jira's Information Technology Asset Management system. Receives and stocks inventory, maintains an organized shared space, and maintains documentation of IT systems, procedures, and policies.
• Support: Provides technical support contact for all conference rooms, Zoom rooms, and onsite AV equipment (projectors, televisions, controllers, and peripherals). Troubleshoots hardware and software issues to diagnose and resolve problems before any RMA request.

Attributes for Success

Relevant AA/AS, equivalent work experience, or a combination of both. Minimum of one (1) + year of customer service and general professional office experience preferred.

Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.

What we Offer

FoundationCCC is fully committed to a "remote-first" philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, and paid holidays
• Medical, dental, and vision plans
• Flexible Spending Accounts
• Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Carrot reproductive health and fertility support
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

Budgeted Hourly Pay Range: $23.00 - $23.00 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.

About the Foundation

The Foundation for California Community Colleges is the official nonprofit partner to the California Community Colleges, the largest and most diverse system of higher education in the nation. Our work reaches all 116 California Community Colleges across 73 districts and is designed to help improve the student experience and expand pathways to economic and social mobility across California.

More specifically, we exist to benefit:

• Students: We believe in ensuring students from all backgrounds succeed in reaching their goals and improving their lives and their communities;
• Community Colleges: We believe in lifting up the California Community College system as the greatest gateway to a better future;
• Communities: We believe in the power of community colleges to help their communities thrive.

Our projects and services seek to be at the forefront of innovation and excellence in higher education across five areas of impact: student success, workforce development, equity, community impact, and system support.

To date, we’ve delivered hundreds of millions in grants, support, and cost savings to colleges and students to make this possible, with 85 cents of every dollar raised directly allocated to programs and services.

We’re proud of our role in helping Californians build a better future for themselves and their families, but we know there’s more to be done. Join us.

Learn more about working at the Foundation > Read the Foundation's Double Impact Strategic Plan >

Location

The Foundation’s main headquarters are based in Sacramento, California, though we offer remote opportunities throughout the entire state. We aim to hire a workforce reflective of the California communities we serve.