Assistant, IT Operations

Foundation for California Community Colleges; Kentucky; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Health benefits

Remote-first culture

Tuition reimbursement

Job summary

FoundationCCC is seeking an Assistant to support IT and Office Operations in a remote-first environment with headquarters in Downtown Sacramento, CA. The role covers daily operations, onboarding/offboarding, inventory management, and AV support for conference rooms.

You will troubleshoot hardware/software, assist with procurement, and maintain procedures while collaborating with internal and external stakeholders. A small team, growth, and professional development are emphasized.

Qualifications

• AA/AS or equivalent work experience.
• 1+ year of customer service and office experience preferred.
• Ability to work in a fast-paced team with stakeholders.

Responsibilities

• Set up/configure/deploy new desktops/laptops per IT policy.
• Assist with onboarding/offboarding including orientation.
• Manage PC inventory, procurement, tagging in Jira ITAM system.
• Provide conference room AV support and general IT admin support.
• Troubleshoot hardware/software issues and coordinate RMAs.

Skills

Customer service

IT support

Office administration

Vendor / procurement

AV troubleshooting

Onboarding/offboarding

Jira IT Asset Management

Reception/phone/mail

Education

AA/AS or equivalent

Tools

Jira

Job description

Sacramento, California

What You’ll Do

This position is responsible for the administrative duties and logistical services that support the Information Technology and Office Operations teams. Working with both departments, the Assistant will be responsible for ensuring smooth day-to-day operations of the Foundation.

• Operational: Under general direction, sets up, configures, and deploys new desktop and laptop computers in compliance with IT policies, securely wipes retired drives, and handles IT tasks for employee onboarding and offboarding, including new hire orientation. Assistant supports the activities and operations of the Information Technology and Office Operations groups, including IT administrative support, conference room AV troubleshooting, reception, phone, and mail services.
• Administration: Manages PC inventory, including procurement and asset tagging in Jira's Information Technology Asset Management system. Receives and stocks inventory, maintains an organized shared space, and maintains documentation of IT systems, procedures, and policies.
• Support: Provides technical support contact for all conference rooms, Zoom rooms, and onsite AV equipment (projectors, televisions, controllers, and peripherals). Troubleshoots hardware and software issues to diagnose and resolve problems before any RMA request.

Attributes for Success

• Relevant AA/AS, equivalent work experience, or a combination of both.
• Minimum of one (1) + year of customer service and general professional office experience preferred.
• Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
• We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall

What We Offer

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, and paid holidays
• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Carrot reproductive health and fertility support
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

Budgeted Hourly Pay Range

$23.00 - $23.00

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.