Assistant, IT Operations

Foundation for California Community Colleges; California; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Paid holidays

Medical plans

Dental plans

Vision plans

Flexible Spending Accounts

Health Savings Accounts (HSA)

Employee Assistance Program (EAP)

Wellness offerings

CalPERS retirement program

403(b) and 457 Retirement plans

Tuition reimbursement

Public Service Loan Forgiveness

Job summary

FoundationCCC seeks an Assistant, IT Operations to support IT and Office Operations in Sacramento. You will help set up desktops, manage inventory in Jira ITAM, and assist with conference room AV and onboarding/offboarding tasks.

This role emphasizes operational efficiency in a remote-first environment, strong customer service, and reliable problem solving. A minimum AA/AS or equivalent plus 1+ year office experience is preferred, with opportunities for growth within the FoundationCCC team.

Qualifications

• AA/AS degree or equivalent work experience.
• At least 1 year of customer service and professional office experience.
• Ability to work in a fast-paced team and coordinate with internal and external stakeholders.
• Familiarity with IT operations and conference room AV systems is a plus.

Responsibilities

• Set up, config, and deploy new desktop and laptop computers; securely wipe retired drives; onboard/offboard employees.
• Manage PC inventory, procurement, and asset tagging in Jira ITAM; maintain documentation.
• Provide technical support for conference rooms, Zoom rooms, and onsite AV equipment; troubleshoot issues.

Skills

Customer service

Office administration

IT onboarding

Tech support

Education

AA/AS degree

Tools

Jira IT Asset Mgmt

Job description

Assistant, IT Operations

Sacramento, California

We are seeking an Assistant, IT Operations to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges- the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future.

What You’ll Do

This position is responsible for the administrative duties and logistical services that support the Information Technology and Office Operations teams. Working with both departments, the Assistant will be responsible for ensuring smooth day-to-day operations of the Foundation.

• Operational: Under general direction, sets up, configures, and deploys new desktop and laptop computers in compliance with IT policies, securely wipes retired drives, and handles IT tasks for employee onboarding and offboarding, including new hire orientation. Assistant supports the activities and operations of the Information Technology and Office Operations groups, including IT administrative support, conference room AV troubleshooting, reception, phone, and mail services.
• Administration: Manages PC inventory, including procurement and asset tagging in Jira's Information Technology Asset Management system. Receives and stocks inventory, maintains an organized shared space, and maintains documentation of IT systems, procedures, and policies.
• Support: Provides technical support contact for all conference rooms, Zoom rooms, and onsite AV equipment (projectors, televisions, controllers, and peripherals). Troubleshoots hardware and software issues to diagnose and resolve problems before any RMA request.

Attributes for Success

• Relevant AA/AS, equivalent work experience, or a combination of both.
• Minimum of one (1) + year of customer service and general professional office experience preferred.
• Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
• We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall

What we Offer

FoundationCCC is fully committed to a "remote-first" philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol.

Benefits

• Competitive compensation, generous PTO, and paid holidays
• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Carrot reproductive health and fertility support
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

Budgeted Hourly Pay Range:

$23.00 - $23.00

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.