Onboard Hotel Manager Assistant – Cruise Ship Ops

Socket.dev; Boston (MA); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel provided

Uniforms provided

Job summary

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager in ensuring service quality, standards consistency and guest satisfaction aboard our US-flagged ships. You will supervise hotel team, oversee dining, housekeeping, guest services, and crew morale while maintaining adherence to procedures and safety.

Role requires leadership, 3+ years in hotel/cruise management, and willingness to travel aboard ships for multi-week assignments.

Qualifications

• Bachelor’s degree in hospitality management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assists Hotel Manager as directed.
• Assists Dining Room Manager during all meal services.
• Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Present and available during all meal services, either front or back of house including secondary dining outlet.

Skills

Leadership

English communication

Flexibility

Education

Bachelor’s degree in hospitality management

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager in ensuring service quality, standards consistency and guest satisfaction aboard our US-flagged ships. You will supervise hotel team, oversee dining, housekeeping, guest services, and crew morale while maintaining adherence to procedures and safety.

Role requires leadership, 3+ years in hotel/cruise management, and willingness to travel aboard ships for multi-week assignments.