Assistant Hotel General Manager

Lotus Hospitality; Kansas City (MO); Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

Lotus Hospitality is seeking an Assistant General Manager to work closely with the General Manager on daily hotel operations and to cover responsibilities when the GM is unavailable. The role requires a bachelor’s degree in hospitality management and a strong commitment to delivering outstanding guest service.

Ideal candidates have 3+ years of hotel/hospitality experience, excellent organizational and communication skills, and a proven track record in team management.

Qualifikationen

• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
• Proven customer service experience as a manager; strong guest-focused mentality
• 3+ years of experience working in a hotel or the hospitality industry required
• Possess excellent organizational skills, communication skills, and problem-solving skills
• A proven record of experience managing a team, preferably in a hospitality role, is required

Aufgaben

• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable

Kenntnisse

Customer service management

Guest-focused

Organizational skills

Communication skills

Problem solving

Team management

Ausbildung

Bachelor's degree in Hospitality Management

High school diploma or GED

Jobbeschreibung

Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service.

Compensation

$45,000 - $55,000

Qualifications

• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
• Proven customer service experience as a manager; strong guest-focused mentality
• 3+ years of experience working in a hotel or the hospitality industry required
• Possess excellent organizational skills, communication skills, and problem-solving skills
• A proven record of experience managing a team, preferably in a hospitality role, is required

Responsibilities

• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retentioni
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable