Assistant Hotel General Manager

ARK; Cartersville (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

ARK is seeking an experienced assistant general manager to work with the general manager in planning and overseeing daily hotel operations. The role requires leading staff, ensuring a 5-star guest experience, and maintaining budget and quality standards.

A minimum of 3 years in hospitality management is required, with a bachelor's degree in hospitality management preferred. The position includes coordinating with department heads to ensure brand standards are met, managing profitability through

Qualifications

• Must have 3+ years of management experience in hospitality
• Strong guest-service focus with leadership skills
• Bachelor's degree in hospitality management preferred

Responsibilities

• Inspect rooms daily to ensure brand standards and guest readiness
• Consult with the general manager to meet daily guest service standards
• Prepare annual budget with department heads and GM, and perform audits for profitability
• Analyze department performance, report issues, and suggest profitability improvements
• Ensure compliance with company policies and local, state, and federal laws
• Support HR to improve turnover, motivation, and staff growth and retention

Skills

Guest-focused service

Team leadership

Budgeting

Communication

Organization

Education

Bachelor's degree in Hospitality Management

Job description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred.

Compensation

$42,000 yearly

Qualifications

• Must have a strong focus on putting the guest first with exceptional customer service experience
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• You must have 3 or more years of experience working in the hospitality field
• Possess excellent organizational skills, communication skills, and problem-solving skills
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree

Responsibilities

• Inspect rooms daily to ensure that brand standards are met and rooms are guest-ready
• Consult with the general manager to ensure that all guest service standards are met daily
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention