Assistant General Manager

Lotus Hospitality; Overland Park (KS); On-site; USD 45,000 - 55,000; Full time

Job summary

Lotus Hospitality is seeking an experienced assistant general manager to partner with the GM, overseeing daily hotel operations and stepping in during the GM's absence. The role focuses on guest service, budget oversight, and staff leadership to maintain a 5-star experience.

The ideal candidate has at least 3 years in hospitality management, and a bachelor's degree in hospitality management is strongly preferred. A proven track record of team management and operational excellence is required.

Qualifications

• Guest-first mindset with exceptional service
• Excellent organizational and communication skills
• 3+ years of hospitality management experience
• Bachelor’s degree in hospitality management or related field preferred
• Experience managing a team in hospitality role preferred

Responsibilities

• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations

Job description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services.

Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred.

Compensation

$45,000 - $55,000 yearly

Qualifications

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Possess excellent organizational skills, communication skills, and problem-solving skills
• You must have 3 or more years of experience working in the hospitality field
• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
• Previous experience managing a team is required; preferably in a hospitality role such as department manager

Responsibilities

• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations