Hotel Assistant Manager

Holiday Inn Kansas City Downtown; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Job summary

Holiday Inn Kansas City Downtown is seeking an Assistant General Manager to lead and enhance customer service efforts. The ideal candidate will have a bachelor's degree in hospitality management and at least 3 years of experience in hotel management. Responsibilities include assisting in daily operations, managing staff, and ensuring guest satisfaction while maintaining compliance with hotel standards. Competitive compensation ranges from $50,000 to $55,000 annually, making this a promising career move in a dynamic hospitality environment.

Qualifications

• Must possess exceptional customer service experience with a strong guest-first focus.
• Previous experience in a management role in hospitality is necessary.
• 3+ years of experience in a hotel or hospitality industry required.

Responsibilities

• Manage hotel operations and staff in the absence of the general manager.
• Collaborate with department heads on budget and performance.
• Ensure compliance with hotel policies and local laws.

Skills

Customer service

Leadership

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in hospitality management or related field

High school diploma or GED

Job description

Are you a driven leader who thrives on providing 5‑star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!

Responsibilities

• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
• Consult with the general manager to ensure that all guest service standards are met daily
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support

Qualifications

• Must have a strong focus on putting the guest first with exceptional customer service experience
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• 3+ years of experience working in a hotel or the hospitality industry required
• Showcase exceptional organizational, communication, and problem-solving skills

Compensation

$50,000 - $55,000