Assistant Gym Manager — Lead Team & Member Experience

Sun Tan City - Metallic Tan; Clarksville (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

PTO and holidays

Flexible scheduling

401(k) with match

Daily pay

Free gym access

Free tanning

Wellness programs

Discounts

Job summary

The Planet Fitness Assistant General Manager will support gym operations to deliver an exceptional “Judgement Free” member experience and help drive a financially successful club. We seek motivated leaders with retail management, strong customer service, and team leadership to grow with our management team.

This role offers advancement toward a General Manager position, with a starting salary of 50K+ bonuses, health insurance options, life and disability coverage, PTO with seven holidays off,

Qualifications

• Superior customer service skills, preferably in fitness.
• Experience as a Member Service Representative at Planet Fitness is preferred.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• CPR certification required (can complete on hire).
• High school diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Maintain a welcoming atmosphere for members and guests; ensure service guidelines.
• Assist with staff management and back-up to Club Manager.
• Schedule and supervise staff.
• Oversee member service to ensure superior experience.
• Resolve or escalate employee issues.
• Front desk activities.
• Answer phones and assist callers.
• Sign-up new members and give tours.
• Handle member requests and questions.
• Oversee cleanliness and facility maintenance.
• Order supplies within budget.
• Track statistics and reports.
• Backup for absent employees.
• Work five days per week, ~40–45 hours.

Skills

Customer service

Supervisory skills

Microsoft Office

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Job description

The Planet Fitness Assistant General Manager will support gym operations to deliver an exceptional “Judgement Free” member experience and help drive a financially successful club. We seek motivated leaders with retail management, strong customer service, and team leadership to grow with our management team.

This role offers advancement toward a General Manager position, with a starting salary of 50K+ bonuses, health insurance options, life and disability coverage, PTO with seven holidays off,