Assistant Gym Manager: Growth & Guest Experience

Planet Fitness; Fargo (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver the Judgement Free Zone experience. You will lead Member Service Representatives, Trainers, and Custodians while supporting the Club Manager to maintain a welcoming, productive club.

You will focus on staffing, customer service standards, and daily operations, including member sign-ups, tours, and issue resolution. A CPR certification and high school diploma are required, with growth opportunities across

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Superior customer service

Member Service Rep at PF

Supervisory/diplomacy/listening

Microsoft Suite

Hard working/energetic

Problem resolution

Education

High school diploma/GED

CPR Certification

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver the Judgement Free Zone experience. You will lead Member Service Representatives, Trainers, and Custodians while supporting the Club Manager to maintain a welcoming, productive club.

You will focus on staffing, customer service standards, and daily operations, including member sign-ups, tours, and issue resolution. A CPR certification and high school diploma are required, with growth opportunities across