Assistant GM: Lead, Coach & Deliver Bold Guest Experience

popeyes; Town of Texas (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Leadership development

Competitive pay

PTO

Benefits

Meal discount

Inclusive culture

Job summary

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver the brand’s legendary hospitality. You’ll lead shifts, drive performance, and ensure quality and safety standards are consistently met.

In this fast-paced role, you’ll manage labor, food costs, and profitability while fostering a welcoming, inclusive team culture. Weekend and holiday availability is expected as part of the responsibilities.

Qualifications

• 3–5 years of experience in restaurant or retail management (QSR experience is a plus!)
• A people-first leadership style with a hands-on, lead-by-example approach
• Strong communication, problem-solving, and decision-making skills
• A love for fast-paced environments and great food
• Flexibility to work a variety of shifts, including weekends and holidays
• Familiarity with managing food and labor costs preferred

Responsibilities

• Support all aspects of daily restaurant operations, from the front counter to the back of house
• Lead shifts with confidence—ensuring speed, accuracy, and top-tier guest experiences
• Coach, develop, and motivate team members to hit service and performance goals
• Monitor food quality, safety standards, and cleanliness
• Assist in managing labor, food costs, and profitability
• Respond to guest feedback and resolve concerns with care
• Ensure compliance with brand standards, policies, and safety procedures and other duties assigned
• Help with hiring, onboarding, and training of new team members

Skills

People leadership

Communications

Problem-solving

Guest experience

Team development

Labor cost management

Job description

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver the brand’s legendary hospitality. You’ll lead shifts, drive performance, and ensure quality and safety standards are consistently met.

In this fast-paced role, you’ll manage labor, food costs, and profitability while fostering a welcoming, inclusive team culture. Weekend and holiday availability is expected as part of the responsibilities.