Assistant GM, Gym Operations & Member Experience

Crunch Fitness - Fit Fusion, LLC; Round Lake (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to support a high-performance gym environment and work with the General Manager to oversee daily operations at the Round Lake facility.

You will assist in training and supervising the MSR team, ensuring an excellent member experience in line with Crunch brand standards. This role offers growth potential and a clear path to leadership.

Qualifications

• 2+ years of fitness facility or customer service management experience.
• Ability to meet KPI targets with coaching and accountability.
• Strong communication and staff development skills.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff to maintain staffing levels.
• Monitor staff performance against KPI standards and provide coaching.
• Lead by example to achieve personal and team performance goals.
• Support General Manager with scheduling, labor management, and member service.
• Drive new member sales through outreach and programs.
• Ensure clean facilities, proper equipment maintenance, and safety standards.
• Oversee front desk and Kids Crunch activities.

Skills

Staff leadership

Customer service

Communication

KPI management

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to support a high-performance gym environment and work with the General Manager to oversee daily operations at the Round Lake facility.

You will assist in training and supervising the MSR team, ensuring an excellent member experience in line with Crunch brand standards. This role offers growth potential and a clear path to leadership.