Gym Operations Lead & Member Experience Champion

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance (full-time)

Life and AD&D

HSA

Disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Senior Assistant General Manager in Albuquerque, NM. You will support the Managing Partner with daily club operations, drive sales success, ensure member satisfaction, and uphold cleanliness standards to deliver an outstanding guest experience.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, fostering a high-care, high-performance culture.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in Scheduling and labor management; member service resolution; issue escalation; lead generation and outreach; new member acquisition; team development; inventory and equipment oversight.

Skills

Staff management

Customer service

KPI management

Communication

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe is seeking a Senior Assistant General Manager in Albuquerque, NM. You will support the Managing Partner with daily club operations, drive sales success, ensure member satisfaction, and uphold cleanliness standards to deliver an outstanding guest experience.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, fostering a high-care, high-performance culture.