Assistant General Manager, Student Living Leader

3M HEALTHCARE; Lubbock (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is seeking an Assistant General Manager to lead staff development and operations at a residential community in the United States. You will partner with the General Manager to maintain strong financial performance, customer experience, and operations, while ensuring compliance with policies and local regulations.

The AGM role emphasizes leadership, staff coaching, resident relations, and efficient property administration.

Qualifications

• Exceptional written and verbal communicator.
• Meticulous detail orientation.
• Customer‑centric mindset.
• 1+ years’ experience working at living communities/property management.
• Proficient in Property Management Systems (Entrata preferred).

Responsibilities

• Staff Development and Leadership: Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Staff Development and Leadership: Assist with attracting, hiring, retaining and training exceptional team members.
• Staff Development and Leadership: Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Staff Development and Leadership: Manage the development of and adherence to the property onsite schedule, including after‑hour on‑call shifts.
• Property Administration: Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Property Administration: Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
• Property Administration: Assist with planning and leading the team in executing successful annual turnover processes.
• Property Administration: Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Property Administration: Ensure move‑in, room assignments, transfer and move‑out processes are executed efficiently and successfully.
• Facilities & Capital: Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Facilities & Capital: Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Facilities & Capital: Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
• Facilities & Capital: Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Facilities & Capital: Coordinate work order requests with appropriate staff or vendors.
• Financial Performance: Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Financial Performance: Enforce and comply with all Scion late fees, Non‑Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Financial Performance: Post and collect damage charges from quarterly inspections.
• Financial Performance: Assess damage at move‑out to calculate required charges and prepare final billing or processes refunds.
• Customer Experience & Sales: Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Customer Experience & Sales: Perform weekly market surveys.
• Customer Experience & Sales: Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Customer Experience & Sales: Manage promotional material and property incentives meeting marketing and concession budget.
• Customer Experience & Sales: Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Customer Experience & Sales: Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Customer Experience & Sales: Manage all escalated resident concerns and account matters in a timely manner.

Skills

Communication

Attention to detail

Customer-centric

Property management

Tools

Entrata

Job description

The Scion Group LLC is seeking an Assistant General Manager to lead staff development and operations at a residential community in the United States. You will partner with the General Manager to maintain strong financial performance, customer experience, and operations, while ensuring compliance with policies and local regulations.

The AGM role emphasizes leadership, staff coaching, resident relations, and efficient property administration.