Assistant General Manager – Restaurant Ops Leader

Bluemont Group; Knoxville (TN); On-site; USD 2,400 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

FREE Coffee & Meals while working

Competitive Benefits Package

Hands-on coaching from your GM

Job summary

Bluemont Group, a Dunkin' franchisee in Knoxville, is seeking an Assistant Manager to support the General Manager by leading the morning rush, coaching Crew Members, and helping control labor and costs. This role offers hands-on training and opportunities to grow within the franchise system.

Hours start early and can extend to late evenings and weekends; ServSafe certification is encouraged and promotion to store ownership is a potential career path.

Qualifications

• Supervisory experience in a restaurant, QSR or retail setting.
• You make good calls under pressure and explain them to your team.
• You give honest feedback and handle conflict calmly.
• Availability to open and close, including early mornings and weekends.
• You can stand, bend and move for a full shift and lift and carry supplies.

Responsibilities

• Lead shifts on the floor, including drive-thru and the morning rush
• Help your GM hire, train and cross-train Crew Members and Shift Leaders
• Coach the team, recognize wins and handle performance issues quickly and fairly
• Keep every shift on Dunkin' standards for quality, speed and cleanliness
• Roll out new menu items, promotions and marketing on time
• Control labor, food cost and cash; review results with your GM and plan fixes
• Keep the team and guests safe: food safety, cleanliness and preventive maintenance
• Earn and keep your ServSafe® certification
• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day
• Opening and closing shifts, early mornings and weekends are part of restaurant management

Skills

Supervisory experience

Decision making under pressure

Conflict resolution

Open/close shifts

Physical stamina

Job description

Bluemont Group, a Dunkin' franchisee in Knoxville, is seeking an Assistant Manager to support the General Manager by leading the morning rush, coaching Crew Members, and helping control labor and costs. This role offers hands-on training and opportunities to grow within the franchise system.

Hours start early and can extend to late evenings and weekends; ServSafe certification is encouraged and promotion to store ownership is a potential career path.