Assistant General Manager

Dunkin' | Bluemont Group; Knoxville (TN); On-site; USD 2,400 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

FREE Coffee & Meals while working

Competitive Benefits Package

Hands-on coaching from your GM

Job summary

Bluemont Group, a Dunkin' franchisee in Knoxville, is seeking an Assistant Manager to support the General Manager by leading the morning rush, coaching Crew Members, and helping control labor and costs. This role offers hands-on training and opportunities to grow within the franchise system.

Hours start early and can extend to late evenings and weekends; ServSafe certification is encouraged and promotion to store ownership is a potential career path.

Qualifications

• Supervisory experience in a restaurant, QSR or retail setting.
• You make good calls under pressure and explain them to your team.
• You give honest feedback and handle conflict calmly.
• Availability to open and close, including early mornings and weekends.
• You can stand, bend and move for a full shift and lift and carry supplies.

Responsibilities

• Lead shifts on the floor, including drive-thru and the morning rush
• Help your GM hire, train and cross-train Crew Members and Shift Leaders
• Coach the team, recognize wins and handle performance issues quickly and fairly
• Keep every shift on Dunkin' standards for quality, speed and cleanliness
• Roll out new menu items, promotions and marketing on time
• Control labor, food cost and cash; review results with your GM and plan fixes
• Keep the team and guests safe: food safety, cleanliness and preventive maintenance
• Earn and keep your ServSafe® certification
• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day
• Opening and closing shifts, early mornings and weekends are part of restaurant management

Skills

Supervisory experience

Decision making under pressure

Conflict resolution

Open/close shifts

Physical stamina

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Knoxville, TN, US

4 days ago Requisition ID: 1690

Salary Range: $1.75 To $16.75 Hourly

Learn to Run the Restaurant

Ready to move from running shifts to running the business?

As a Dunkin' Assistant Manager with Bluemont Group, a local Dunkin' franchisee, you're the General Manager's right hand. You lead the team through the morning rush, help hire and train, and learn the numbers behind a busy QSR: labor, food cost and cash. This is the role that gets you ready for your own restaurant.

What you'll do

• Lead shifts on the floor, including drive-thru and the morning rush
• Help your GM hire, train and cross-train Crew Members and Shift Leaders
• Coach the team, recognize wins and handle performance issues quickly and fairly
• Keep every shift on Dunkin' standards for quality, speed and cleanliness
• Roll out new menu items, promotions and marketing on time
• Control labor, food cost and cash; review results with your GM and plan fixes
• Keep the team and guests safe: food safety, cleanliness and preventive maintenance
• Earn and keep your ServSafe® certification
• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day.
• Opening and closing shifts, early mornings and weekends are part of restaurant management

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Competitive Benefits Package
• Hands-on coaching from your GM on labor, food cost and cash control

Must-haves

• Supervisory experience in a restaurant, QSR or retail setting
• You make good calls under pressure and explain them to your team
• You give honest feedback and handle conflict calmly
• Availability to open and close, including early mornings and weekends
• You can stand, bend and move for a full shift and lift and carry supplies

Nice-to-haves

• Dunkin' or other QSR management experience
• A second language

Bluemont Group, a Dunkin' Franchisee, is an equal opportunity employer.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.