Assistant General Manager — Lead Teams & Guest Experience

Dave & Buster's Management Corporation, Inc.; Kansas City (KS); Presencial; USD 70.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑r

Short-term Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

Free food

Free gameplay

Large leadership team

FUN work environment

Grow your career!

Two FUN brands under one roof

Descripción de la vacante

Dave & Buster’s Management Corporation, Inc. is seeking an Assistant General Manager to lead both front-of-house and back-of-house operations under the guidance of the General Manager.

You will oversee staffing, guest satisfaction, and financial performance in a fast-paced restaurant/entertainment venue. The role requires 5+ years in hospitality, strong business acumen, and the ability to manage labor costs while delivering a memorable guest experience.

Formación

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsabilidades

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Conocimientos

Cost of goods sold

Labor cost management

Leadership

Guest experience

Business acumen

Staff scheduling

Fast-paced environment

Descripción del empleo

Dave & Buster’s Management Corporation, Inc. is seeking an Assistant General Manager to lead both front-of-house and back-of-house operations under the guidance of the General Manager.

You will oversee staffing, guest satisfaction, and financial performance in a fast-paced restaurant/entertainment venue. The role requires 5+ years in hospitality, strong business acumen, and the ability to manage labor costs while delivering a memorable guest experience.