Assistant General Manager: Lead Guest Experience & Growth

Dave & Buster's Inc.; San Jose (CA); On-site; USD 94,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑c

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

FREE food

FREE gameplay

Large leadership team

Job summary

Dave & Buster's Inc. in San Jose seeks an Assistant General Manager to lead both front-of-house and back-of-house teams, drive strategic initiatives, and uphold operating standards under the guidance of the General Manager.

You will analyze financial reports, manage labor and COGS, ensure staffing coverage, and deliver an unforgettable guest experience while maintaining a safe, high-energy venue. This role requires weekend, night, and holiday availability in a fast-paced environment.

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Leadership

Cost management

Business acumen

Guest experience

Team communication

Job description

Dave & Buster's Inc. in San Jose seeks an Assistant General Manager to lead both front-of-house and back-of-house teams, drive strategic initiatives, and uphold operating standards under the guidance of the General Manager.

You will analyze financial reports, manage labor and COGS, ensure staffing coverage, and deliver an unforgettable guest experience while maintaining a safe, high-energy venue. This role requires weekend, night, and holiday availability in a fast-paced environment.