Assistant General Manager: Lead Team & Guest Experience

CAVA; Chesapeake (VA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Early Wage Access

Health, dental, vision, telemedicine,

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and s

Free CAVA meal for every shift worked

Job summary

CAVA is seeking an Assistant General Manager to translate our mission and values into daily restaurant excellence in the Chesapeake area. You will partner with the General Manager and Area Leader to set store action plans, monitor financial metrics, and develop hourly Team Members.

You will learn competency-based leadership, direct schedules, forecasting, labor management, and inventory control while upholding our high standards of service and hospitality.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Willing to work flexibly (including at night and on weekends) and to travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Lead by example in customer service and encourage the team to follow suit.

Skills

Leadership

Team management

Customer service

Communication

Flexibility

Travel willingness

Job description

CAVA is seeking an Assistant General Manager to translate our mission and values into daily restaurant excellence in the Chesapeake area. You will partner with the General Manager and Area Leader to set store action plans, monitor financial metrics, and develop hourly Team Members.

You will learn competency-based leadership, direct schedules, forecasting, labor management, and inventory control while upholding our high standards of service and hospitality.