Assistant General Manager: Lead Ops & Guest Experience

CAVA; Lutherville (MD); Sur place; USD 56 000 - 76 000; Plein temps

Avantages offerts par ce poste

Early wage access

Health, Dental, Vision, Telemedicine

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

Free CAVA meal for every shift worked

Résumé du poste

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader to drive restaurant performance in a fast-paced setting. You will help manage daily operations, train Team Members, and ensure compliance with quality and food-safety standards.

The role requires leadership, strong customer-service focus, and adaptability to evolving business needs. Competitive pay, benefits, and opportunities for advancement are offered.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.

Responsabilités

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Connaissances

Supervisory experience

Leadership

Communication

Customer service

Problem solving

Description du poste

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader to drive restaurant performance in a fast-paced setting. You will help manage daily operations, train Team Members, and ensure compliance with quality and food-safety standards.

The role requires leadership, strong customer-service focus, and adaptability to evolving business needs. Competitive pay, benefits, and opportunities for advancement are offered.