Assistant General Manager: Lead Ops & Guest Experience

Harri; Lutz (FL); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,宠

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

FREE CAVA Meal for every shift worked

Growth opportunities

Job summary

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in delivering exceptional restaurant operations. You will help drive store performance, leadership development, and guest satisfaction, while managing schedules, forecasting, and labor.

Competitive hourly pay is offered with potential annualized earnings. The role emphasizes competency-based leadership, cash handling, and compliance with food safety practices, along with ongoing team training and

Qualifications

• 1-2 years of experience in a supervisory or management role within restaurant or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Willing to work flexibly (including at night and on weekends) and travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Job description

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in delivering exceptional restaurant operations. You will help drive store performance, leadership development, and guest satisfaction, while managing schedules, forecasting, and labor.

Competitive hourly pay is offered with potential annualized earnings. The role emphasizes competency-based leadership, cash handling, and compliance with food safety practices, along with ongoing team training and