Assistant General Manager - Lead Hotel Ops & Guest Service

LBA Hospitality; Winston-Salem (NC); Híbrido; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

Insurance

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay

Hotel discounts

Resumo da oferta

LBA Hospitality seeks an Assistant General Manager for the Homewood Suites Winston-Salem to lead daily Front Office, Housekeeping, and Maintenance operations on-site. You will coach teams, monitor budgets, and ensure exceptional guest service while supporting the General Manager in absence.

This role requires strong leadership, 3+ years in hotel operations and 2+ years supervising teams; Hilton or Marriott experience is preferred.

Qualificações

• 3+ years of hotel industry experience.
• 2+ years supervising eight or more associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership and communication skills.
• Experience with property management systems and basic accounting.

Responsabilidades

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Conhecimentos

Leadership

Communication

Organization

Problem solving

Team development

Guest service

Budgeting

PMS software

Basic accounting

Formação académica

High School Diploma or Equivalent

Ferramentas

PMS Software

Descrição da oferta de emprego

LBA Hospitality seeks an Assistant General Manager for the Homewood Suites Winston-Salem to lead daily Front Office, Housekeeping, and Maintenance operations on-site. You will coach teams, monitor budgets, and ensure exceptional guest service while supporting the General Manager in absence.

This role requires strong leadership, 3+ years in hotel operations and 2+ years supervising teams; Hilton or Marriott experience is preferred.