Front Office Manager — Lead Guest Experience & Team Growth

Lafrance Hospitality; Portsmouth (NH); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

PTO & 401K

Health & Dental

Room Discounts

Paid Training

Job summary

A hospitality company in Dover, NH, is seeking an Assistant General Manager for Homewood Suites by Hilton. This full-time position involves managing front desk operations, ensuring exceptional guest service, and training staff. Applicants should have 1-2 years of hotel experience and strong leadership skills. Benefits include PTO, health and dental, and growth opportunities. This dynamic role offers a competitive salary and requires flexibility in scheduling, including weekends and holidays.

Qualifications

• 1-2 years of hotel experience, preferably in a leadership role.
• Strong knowledge of front desk operations or property management.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Manage day-to-day operations of the front desk, including check-in/check-out procedures.
• Train and supervise front desk staff, ensuring high levels of professionalism.
• Monitor guest satisfaction and resolve any issues or complaints promptly.

Skills

Leadership skills

Interpersonal communication

Attention to detail

Job description

A hospitality company in Dover, NH, is seeking an Assistant General Manager for Homewood Suites by Hilton. This full-time position involves managing front desk operations, ensuring exceptional guest service, and training staff. Applicants should have 1-2 years of hotel experience and strong leadership skills. Benefits include PTO, health and dental, and growth opportunities. This dynamic role offers a competitive salary and requires flexibility in scheduling, including weekends and holidays.