Assistant General Manager - New Hotel

LBA Hospitality; Winston-Salem (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality seeks an Assistant General Manager for the Homewood Suites Winston-Salem to lead daily Front Office, Housekeeping, and Maintenance operations on-site. You will coach teams, monitor budgets, and ensure exceptional guest service while supporting the General Manager in absence.

This role requires strong leadership, 3+ years in hotel operations and 2+ years supervising teams; Hilton or Marriott experience is preferred.

Qualifications

• 3+ years of hotel industry experience.
• 2+ years supervising eight or more associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership and communication skills.
• Experience with property management systems and basic accounting.

Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Team development

Guest service

Budgeting

PMS software

Basic accounting

Education

High School Diploma or Equivalent

Tools

PMS Software

Job description

Description

LBA Hospitality is hiring for the upcoming Homewood Suites Winston-Salem! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Assistant General Manager (AGM) supports the General Manager in overseeing daily Front Office, Housekeeping, and Maintenance operations. This position provides leadership to hotel associates, manages operational and financial performance, and ensures exceptional guest service. The AGM assumes General Manager responsibilities when the GM is absent.

Key Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Requirements

Qualifications

• 3+ years of hotel industry experience.
• 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Physical & Scheduling Requirements

• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
• Ability to stand/walk for extended periods, bend, stretch, and reach.
• Flexible availability, including nights and weekends.
• Periodic overnight travel may be required.
• This is an on-site position.