Restaurant Operations & Guest Experience Leader

daveandbusters; Cleveland (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Large leadership team

Fun work environment

Growth opportunities with two brands

Job summary

Dave & Buster’s is seeking an experienced Restaurant & Operations Manager to provide leadership, supervision, and direction on initiatives and operating standards to positively impact business results and guest experience.

You will develop and lead hourly team members to exceed guest expectations, recruit and coach staff, and drive a culture of excellence while balancing COGS and labor in a busy entertainment venue.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities.
• The ability to work weekends, nights, and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Team leadership

Cost of goods sold

Labor management

Guest experience focus

Recruiting & training

Job description

Dave & Buster’s is seeking an experienced Restaurant & Operations Manager to provide leadership, supervision, and direction on initiatives and operating standards to positively impact business results and guest experience.

You will develop and lead hourly team members to exceed guest expectations, recruit and coach staff, and drive a culture of excellence while balancing COGS and labor in a busy entertainment venue.