Assistant General Manager: Lead Fast-Casual Team & Growth

Zaxby's; Portland (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus eligibility

Medical, dental and vision insurance

Employee and family coverage options

401(k) retirement plan

Paid time off

Free meals while working

25% employee meal discount while not工作

Leadership training and development

Opportunities for advancement with a成长

Job summary

Hudson Restaurant Group, operating Zaxby’s restaurants, seeks an Assistant General Manager to lead daily operations, coach the team and drive guest satisfaction. This hands-on role requires strong leadership, scheduling, and cost-control skills to deliver high standards and results.

You will oversee shifts, staffing, training, and performance, while partnering with the General Manager to optimize operations and guest experiences across busy service periods.

Qualifications

• Must be at least 18 years old.
• 1–3 years of restaurant-leadership experience.
• Quick-service restaurant experience preferred.
• Ability to lead shifts, coach team members and hold others accountable.
• Strong communication, organization and problem-solving skills.
• Basic understanding of scheduling, inventory, labor and food-cost management.
• Ability to work evenings, weekends and holidays as needed.
• ServSafe certification or willingness to obtain it.
• Complete all required Zaxby’s training.

Responsibilities

• Support the General Manager in leading daily restaurant operations.
• Lead shifts and ensure all positions are staffed and operating effectively.
• Maintain high standards for food quality, guest service, cleanliness, accuracy and speed.
• Coach and develop Restaurant Directors, shift leaders and team members.
• Assist with recruiting, onboarding, training and employee retention.
• Build schedules that support business needs and labor-productivity goals.
• Help manage inventory, food costs, waste and product variance.
• Monitor restaurant performance and help implement improvement plans.
• Resolve guest and team-member concerns promptly and professionally.
• Ensure food-safety, workplace-safety and brand standards are followed.
• Complete required checklists, audits and operating routines.
• Support new products, promotions and company initiatives.
• Help create a positive, accountable and performance-driven culture.
• Step in to lead the restaurant when the General Manager is unavailable.

Skills

Restaurant leadership

Communication

Problem solving

Scheduling

Inventory management

Food cost management

Team coaching

Flexibility

Tools

ServSafe Certification

Job description

Hudson Restaurant Group, operating Zaxby’s restaurants, seeks an Assistant General Manager to lead daily operations, coach the team and drive guest satisfaction. This hands-on role requires strong leadership, scheduling, and cost-control skills to deliver high standards and results.

You will oversee shifts, staffing, training, and performance, while partnering with the General Manager to optimize operations and guest experiences across busy service periods.