Assistant General Manager - Lead, Coach & Serve

popeyes; Illinois; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Leadership development

Competitive compensation

PTO

Benefits package

Meal discounts

Inclusive culture

Job summary

Popeyes in Illinois is seeking an Assistant General Manager to support the Restaurant General Manager in daily operations, coach the crew, and deliver the brand’s legendary hospitality. You’ll lead shifts with confidence, monitor food quality and safety, manage labor and costs, hire and train new team members, and ensure top-tier guest experiences across all service areas.

This role requires flexibility to work varied shifts, including weekends and holidays.

Qualifications

• 3–5 years of experience in restaurant or retail management (QSR experience is a plus!)
• People-first leadership style with a hands-on, lead-by-example approach
• Strong communication, problem-solving, and decision-making skills
• Love for fast-paced environments and great food
• Flexibility to work a variety of shifts, including weekends and holidays
• Familiarity with managing food and labor costs preferred

Responsibilities

• Support all aspects of daily restaurant operations, from the front counter to the back of house
• Lead shifts with confidence - ensuring speed, accuracy, and top-tier guest experiences
• Coach, develop, and motivate team members to hit service and performance goals
• Monitor food quality, safety standards, and cleanliness
• Assist in managing labor, food costs, and profitability
• Respond to guest feedback and resolve concerns with care
• Ensure compliance with brand standards, policies, and safety procedures and other duties assigned

Skills

People leadership

Communication

Problem solving

Fast-paced

Job description

Popeyes in Illinois is seeking an Assistant General Manager to support the Restaurant General Manager in daily operations, coach the crew, and deliver the brand’s legendary hospitality. You’ll lead shifts with confidence, monitor food quality and safety, manage labor and costs, hire and train new team members, and ensure top-tier guest experiences across all service areas.

This role requires flexibility to work varied shifts, including weekends and holidays.