Assistant General Manager — Hotel Operations Leader

HHM Hospitality; South Bend (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

HHM Hotels in South Bend, IN, seeks an Assistant General Manager to supervise hotel departments and oversee daily operations, ensuring service standards align with brand values.

You'll interview, train, coach associates, assist with forecasts and budgets, monitor guest satisfaction, and work with sales to maximize occupancy and revenue. This role requires leadership, hands-on oversight, and a commitment to safety and excellence.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Oversee hotel departments to ensure top-quality hospitality for guests.
• Assist GM with forecasts, budgets, and revenue optimization while controlling expenses.
• Monitor guest satisfaction scores and brand standards; improve satisfaction.
• Oversee accounts payable/receivable, petty cash, and payroll coordination with corporate.
• Coordinate with sales to drive occupancy and revenue.
• Ensure front office systems operate efficiently and safety practices are followed.
• Participate in safety committee and implement guest service improvements.

Skills

Staff management

Coaching

Scheduling

Budgeting awareness

Education

Associate or Bachelor’s degree

Job description

HHM Hotels in South Bend, IN, seeks an Assistant General Manager to supervise hotel departments and oversee daily operations, ensuring service standards align with brand values.

You'll interview, train, coach associates, assist with forecasts and budgets, monitor guest satisfaction, and work with sales to maximize occupancy and revenue. This role requires leadership, hands-on oversight, and a commitment to safety and excellence.