Assistant General Manager — Hospitality Leader & Guest Experience

Au Hospitality; Opelika (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Job summary

Au Hospitality in Opelika, AL, is seeking an Assistant General Manager to lead hotel operations, drive results, and elevate the guest experience. You will oversee departmental leadership, budgeting, sales strategies, and service standards to ensure outstanding performance and guest satisfaction.

The role requires a 2-year degree in hotel management or related field, strong computer skills, and a solid customer service background, with the ability to work varied shifts including weekends.

Qualifications

• 2-year degree in hotel management or related field, or equivalent hotel experience.
• Excellent computer skills.
• Customer service background.

Responsibilities

• Hold regular briefings and meetings with department heads.
• Ensure compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Oversee capital projects, customer service, and property refurbishment.
• Handle guest complaints and supervise service recovery processes.
• Prepare, present, and achieve the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage hotel profitability while exceeding revenue and guest satisfaction targets.
• Monitor daily business reports and adjust operations as needed.
• Ensure accurate monthly financial outlooks for all departments.

Skills

Customer service

Computer skills

Education

2-year degree in hotel management or related field

Job description

Au Hospitality in Opelika, AL, is seeking an Assistant General Manager to lead hotel operations, drive results, and elevate the guest experience. You will oversee departmental leadership, budgeting, sales strategies, and service standards to ensure outstanding performance and guest satisfaction.

The role requires a 2-year degree in hotel management or related field, strong computer skills, and a solid customer service background, with the ability to work varied shifts including weekends.