Assistant General Manager- Hampton- Opelika, AL

Hampton Inn and Suites- Opelika, AL; Opelika (AL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Job summary

Hampton Inn and Suites- Opelika, AL is seeking an Assistant General Manager to lead daily hotel operations and drive guest satisfaction. You will partner with the General Manager to manage departments, monitor budgets, costs, and revenue, and ensure adherence to SOPs and brand standards.

Responsibilities include staff leadership, training, guest problem solving, audits, and ensuring a seamless guest journey from check-in to departure. A two-year degree or equivalent hotel experience is required.

Qualifications

• 2-year degree in hotel management or related field is required.
• Customer service background is required.
• Excellent computer skills are required.

Responsibilities

• Holding regular briefings and meetings with all department heads.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Providing strong leadership to hotel team members.
• Responding to audits to ensure continual operational improvement.
• Assisting in sales and developing strong sales prospects.

Skills

Leadership

Customer service

Excellent computer skills

Education

2-year degree in hotel management or related field

Job description

Are you a hospitality leader who thrives on solving problems, motivating teams, and creating outstanding guest experiences?We are looking for a dynamic Assistant General Manager to join our growing work family! If you’re ready to lead with energy, drive results, and elevate the guest experience, this is the role for you.JOB RESPONSIBILITIESThe Assistant General Manager supports the General Manager by:Holding regular briefings and meetings with all department heads.Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.Overseeing capital projects, customer service, and property refurbishment.Handling guest complaints and supervising service recovery processes.Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.Managing hotel profitability while exceeding revenue and guest satisfaction targets.Making decisions in the best interest of the hotel and management team.Monitoring daily business reports and adjusting operations as needed.Ensuring accurate monthly financial outlooks for all departments.Maximizing room yield and hotel revenue through innovative sales strategies and management programs.Overseeing and supporting all hotel departments.Providing strong leadership to hotel team members.Responding to audits to ensure continual operational improvement.Assisting in sales and developing strong sales prospects.Safeguarding operational quality during internal and external audits.Complying with legal, OSHA, fire safety, and other regulatory requirements.Performing deep-cleaning tasks and special projects, as needed.Assisting with guest room cleaning when necessary.Completing all brand-specific training within the required timeframe.Achieving and exceeding guest satisfaction scores.Maintaining confidentiality of financial, guest, and employee information.Performing other duties as assigned. This job description may change at any time without notice.SCHEDULING EXPECTATIONSThe Assistant General Manager will work a variety of front desk shifts, including night audit. Weekend and occasional holiday work is required, with additional duties assigned as needed by the General Manager.REQUIRED EDUCATION & EXPERIENCE2-year degree in hotel management or related field, or equivalent hotel experienceExcellent computer skillsCustomer service backgroundWORK AUTHORIZATIONMust be legally authorized to work in the United States.WHAT WE OFFERJoin a team that values your growth and success! We provide:Competitive payPaid time offHoliday payA supportive team that mentors, challenges, and encourages you throughout your careerDoes this sound like your next opportunity? Apply TODAY!We are an Equal Opportunity Employer and participate in the E-Verify Program. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.