Assistant General Manager - Elevate Guest Experience & Revenue

Hampton Inn and Suites- Opelika, AL; Opelika (AL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Job summary

Hampton Inn and Suites- Opelika, AL is seeking an Assistant General Manager to lead daily hotel operations and drive guest satisfaction. You will partner with the General Manager to manage departments, monitor budgets, costs, and revenue, and ensure adherence to SOPs and brand standards.

Responsibilities include staff leadership, training, guest problem solving, audits, and ensuring a seamless guest journey from check-in to departure. A two-year degree or equivalent hotel experience is required.

Qualifications

• 2-year degree in hotel management or related field is required.
• Customer service background is required.
• Excellent computer skills are required.

Responsibilities

• Holding regular briefings and meetings with all department heads.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Providing strong leadership to hotel team members.
• Responding to audits to ensure continual operational improvement.
• Assisting in sales and developing strong sales prospects.

Skills

Leadership

Customer service

Excellent computer skills

Education

2-year degree in hotel management or related field

Job description

Hampton Inn and Suites- Opelika, AL is seeking an Assistant General Manager to lead daily hotel operations and drive guest satisfaction. You will partner with the General Manager to manage departments, monitor budgets, costs, and revenue, and ensure adherence to SOPs and brand standards.

Responsibilities include staff leadership, training, guest problem solving, audits, and ensuring a seamless guest journey from check-in to departure. A two-year degree or equivalent hotel experience is required.