Assistant General Manager - Hospitality Leader

Socket.dev; Bozeman (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality is seeking an Assistant General Manager to lead daily hotel operations with a focus on guest satisfaction, team development, and operational excellence. You will support the General Manager in driving results and maintaining a collaborative culture across departments.

The role emphasizes integrity, growth, and teamwork, with responsibilities spanning labor optimization, revenue strategies, and client engagement to elevate guest experiences.

Qualifications

• Associate degree in Hospitality Management or related field is required.
• Minimum 2 years of leadership experience in hospitality.
• Previous hotel brand experience is a plus.

Responsibilities

• Oversee daily operations of housekeeping, maintenance, sales, and front desk departments.
• Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s unique culture.
• Lead with integrity, empathy, and accountability.
• Build a culture of service excellence, teamwork, and empowerment.
• Partner with the General Manager to set and communicate clear goals and expectations.
• Lead by example to create a workplace where team members feel appreciated and inspired.
• Monitor and optimize property performance metrics, including labor and expense controls.
• Support strategic business plans to drive revenue, profitability, and guest satisfaction.
• Engage with clients and community partners to support sales and marketing efforts.
• Recruit, hire, and train top talent with a focus on culture fit and growth potential.
• Conduct regular department meetings to align teams and celebrate successes.
• Motivate and retain team members through recognition and development.
• Manage employee relations with fairness and a solution-focused mindset.
• Respond to guest and employee feedback with professionalism and care.
• Be visible and engaged with guests to build relationships and ensure memorable experiences.
• Perform other duties and projects as required.

Skills

Hospitality leadership

Guest satisfaction

Operations management

Team development

Budget & finance

Brand standards

Communication

Coaching & mentoring

Education

Associate degree in Hospitality

Leadership experience in hospitality

Job description

Resolute Road Hospitality is seeking an Assistant General Manager to lead daily hotel operations with a focus on guest satisfaction, team development, and operational excellence. You will support the General Manager in driving results and maintaining a collaborative culture across departments.

The role emphasizes integrity, growth, and teamwork, with responsibilities spanning labor optimization, revenue strategies, and client engagement to elevate guest experiences.