Assistant General Manager: Hospitality & Entertainment

RiseMe; South Dakota; On-site; USD 54,000 - 66,000; Full time

Job summary

Urban Air Aurora is hiring an Assistant General Manager to lead daily operations, oversee staff, and ensure an exceptional guest experience. The role focuses on crew development, scheduling, and adherence to safety and service standards.

The GM-level position requires hospitality experience, strong leadership, and the ability to motivate teams across entertainment, food, beverage, and attractions while maintaining operational excellence and positive guest interactions.

Qualifications

• 3+ years’ supervisory or management experience.
• Experience in hospitality is a MUST.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory experience

Customer service excellence

Team motivation

Effective communication

Professional grooming

Flexibility

Attendance reliability

Tools

Microsoft Office

Job description

Urban Air Aurora is hiring an Assistant General Manager to lead daily operations, oversee staff, and ensure an exceptional guest experience. The role focuses on crew development, scheduling, and adherence to safety and service standards.

The GM-level position requires hospitality experience, strong leadership, and the ability to motivate teams across entertainment, food, beverage, and attractions while maintaining operational excellence and positive guest interactions.