Park General Manager: Lead Operations & Guest Experience

RiseMe; South Dakota; On-site; USD 65,000 - 95,000; Full time

Job summary

Urban Air Aurora is seeking a General Manager to lead operations with a clear vision and positive atmosphere for guests and staff. You will drive results, uphold standards, and inspire a high-performance team across entertainment, food and beverage, and attractions.

The role requires strong leadership, budget awareness, and the ability to foster an engaging, safe environment while representing the brand with energy and professionalism.

Qualifications

• Experience in hospitality or entertainment venues preferred.
• Minimum 3+ years in facility operations and management.
• Ability to motivate and develop staff and managers.
• Strong communication and decision-making skills.

Responsibilities

• Hire, train, and mentor staff to develop skills.
• Cultivate team environment with exceptional customer service.
• Execute staff training programs and monitor performance.
• Develop Area Leads and Trainers for greater responsibility.
• Lead managerial staff with motivation and delegation.
• Ensure staff recognition and incentives are applied.
• Maintain community partnerships and positive relations.

Skills

Team leadership

Staff development

Guest service

Operational leadership

Budget management

Communication

Decision making

Adaptability

Interpersonal skills

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Urban Air Aurora is seeking a General Manager to lead operations with a clear vision and positive atmosphere for guests and staff. You will drive results, uphold standards, and inspire a high-performance team across entertainment, food and beverage, and attractions.

The role requires strong leadership, budget awareness, and the ability to foster an engaging, safe environment while representing the brand with energy and professionalism.