Assistant General Manager - Guest Experience & Operations

Urban Air Adventure Parks; Illinois; On-site; USD 50,000 - 60,000; Full time

Job summary

Urban Air Arlington Heights is hiring an Assistant General Manager to drive leadership, accountability and results across operations including entertainment, food and beverage, and attractions. You will supervise staff, develop schedules, mentor trainees and ensure exceptional guest experiences while maintaining safety and high standards.

The role requires hospitality experience, 3+ years of supervisory work, background check clearance, and a proactive, energetic attitude.

Qualifications

• Experience in hospitality required (Theme Parks, FECs, hotels, resorts, casinos or restaurants).
• Minimum 3 years of supervisory or management experience.
• Ability to pass a thorough background check.
• CPR/First Aid certification preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned

Skills

Hospitality leadership

Supervisory experience

Team motivation

Communication skills

Adaptability

Customer service

Tools

MS Office

Job description

Urban Air Arlington Heights is hiring an Assistant General Manager to drive leadership, accountability and results across operations including entertainment, food and beverage, and attractions. You will supervise staff, develop schedules, mentor trainees and ensure exceptional guest experiences while maintaining safety and high standards.

The role requires hospitality experience, 3+ years of supervisory work, background check clearance, and a proactive, energetic attitude.