Assistant General Manager — Gym Sales & Ops Leader

EōS Fitness; Rancho Santa Margarita (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Free gym membership

Professional development

401(k) matching

Daily pay

Job summary

EōS Fitness is opening a new gym and seeks an Assistant General Manager to lead the Sales team and support day-to-day operations. You will focus on connecting with prospective members, guiding their membership journey, and ensuring their success by delivering exceptional service.

Responsibilities include meeting sales targets, overseeing billing processes, training staff, maintaining facility standards, and upholding health and safety regulations.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Prior experience or strong interest in the fitness industry is a plus.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Customer service

Sales

Supervisory

Communication

Relationship building

Attention to detail

Job description

EōS Fitness is opening a new gym and seeks an Assistant General Manager to lead the Sales team and support day-to-day operations. You will focus on connecting with prospective members, guiding their membership journey, and ensuring their success by delivering exceptional service.

Responsibilities include meeting sales targets, overseeing billing processes, training staff, maintaining facility standards, and upholding health and safety regulations.