Assistant General Manager, Gym Ops & Member Experience

Crunch Fitness; Cedar Park (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Cedar Park, TX is seeking an Assistant General Manager to support daily club operations, drive sales success, and ensure member satisfaction in a fast-paced, high-energy environment.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, and collaborate with the Managing Partner to optimize scheduling, asset management, and customer service delivery across all club programs.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with ongoing development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Skills

Leadership

Customer service

Communication

Performance coaching

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Cedar Park, TX is seeking an Assistant General Manager to support daily club operations, drive sales success, and ensure member satisfaction in a fast-paced, high-energy environment.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, and collaborate with the Managing Partner to optimize scheduling, asset management, and customer service delivery across all club programs.