Club Operations & Member Experience Leader

Crunch Fitness; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free gym membership

Subsidized health insurance

PTO

Life and AD&D

Job summary

Crunch Fitness - Undefeated Tribe in Austin, TX seeks an Assistant General Manager to join the leadership team and support the managing partner with daily club operations, sales success, member satisfaction, and a clean, welcoming environment.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, driving high hospitality and 100% policy compliance. This role requires strong coaching, scheduling, and front desk oversight.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff including Member Service Representatives
• Monitor KPI performance and drive goals with coaching and feedback
• Lead by example to meet personal and team performance targets
• Manage staff performance and provide ongoing development and coaching
• Oversee scheduling, labor, inventory, and front desk operations to ensure a smooth member experience

Job description

Crunch Fitness - Undefeated Tribe in Austin, TX seeks an Assistant General Manager to join the leadership team and support the managing partner with daily club operations, sales success, member satisfaction, and a clean, welcoming environment.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, driving high hospitality and 100% policy compliance. This role requires strong coaching, scheduling, and front desk oversight.