Assistant General Manager — Lead Ops & Member Experience (Free Gym)

Epic Crunch Jobs; Cedar Park, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager to join the leadership team and support daily club operations, sales success, member satisfaction, and cleanliness at Crunch Fitness - Undefeated Tribe.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, while partnering with the Managing Partner to drive performance and growth in a fast-paced fitness environment.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in scheduling and labor management, member service resolution, and implementing processes.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered.

Skills

Leadership

Customer service

KPIs

Integrity

Communication

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager to join the leadership team and support daily club operations, sales success, member satisfaction, and cleanliness at Crunch Fitness - Undefeated Tribe.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, while partnering with the Managing Partner to drive performance and growth in a fast-paced fitness environment.