Assistant General Manager: Guest Experience & Ops Leader

Baskin-Robbins; Moraine (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with company match

Paid Time Off (PTO)

Opportunities for advancement!

Job summary

Baskin-Robbins is hiring an Assistant General Manager to support the Restaurant Manager and lead the team in day-to-day operations at our Moraine location in Ohio. This role includes floor operations, training, scheduling, and upholding Dunkin standards to deliver great guest experiences and store profitability.

The ideal candidate has leadership experience in retail or hospitality, fluent English, basic math and computer skills, and a commitment to safety and customer service.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute new product rollouts including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by following safety and sanitation requirements.

Skills

English fluency

Basic computer skills

Basic math

Leadership experience

Job description

Baskin-Robbins is hiring an Assistant General Manager to support the Restaurant Manager and lead the team in day-to-day operations at our Moraine location in Ohio. This role includes floor operations, training, scheduling, and upholding Dunkin standards to deliver great guest experiences and store profitability.

The ideal candidate has leadership experience in retail or hospitality, fluent English, basic math and computer skills, and a commitment to safety and customer service.