Assistant General Manager — Guest Experience & Ops

Baskin-Robbins; Columbus (OH); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with company match

Paid Time Off (PTO)

Advancement opportunities

Job summary

Dunkin Donuts franchise in Columbus, OH is seeking an Assistant General Manager to support the Restaurant Manager and lead the team. You will oversee floor operations, lead brand training, and ensure guest satisfaction while upholding safety and quality standards.

In this role you will guide staff, conduct meetings, manage schedules, and coordinate with the RM on marketing, new product rollouts, and budgeting to drive profitability.

Qualifications

• Leadership experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic computer literacy and familiarity with digital tools.
• Fundamental math and budgeting skills.

Responsibilities

• Support Restaurant Manager, shift leaders and team in daily operations.
• Lead team meetings and oversee brand training programs.
• Ensure brand standards, recipes and systems are followed.
• Maintain guest-focused culture and resolve guest feedback.
• Assist in scheduling, staffing, and managing labor costs.
• Coordinate with RM on product rollouts, marketing and inventory.
• Manage cash handling and adherence to cash policies.

Skills

Leadership experience

Fluent English

Basic computer skills

Basic math and financial management

Guest service orientation

Team coaching and development

Job description

Dunkin Donuts franchise in Columbus, OH is seeking an Assistant General Manager to support the Restaurant Manager and lead the team. You will oversee floor operations, lead brand training, and ensure guest satisfaction while upholding safety and quality standards.

In this role you will guide staff, conduct meetings, manage schedules, and coordinate with the RM on marketing, new product rollouts, and budgeting to drive profitability.