Assistant General Manager — Drive-In Leader & Ops Coach

Sonic Drive-In; Columbia (MS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Exclusive perks

Half price drinks and slushes

SONIC app

Job summary

SONIC Drive-In is seeking an Assistant General Manager to lead the team, train crew and carhops, and ensure fast, friendly service in a clean, safe environment.

You will schedule staff, monitor inventory, hire and coach employees, and develop plans to improve sales and guest satisfaction, while adhering to company policies and health regulations.

This role requires flexibility with hours, including nights and weekends, and a commitment to high standards and teamwork.

Qualifications

• Leadership and supervisory practices and skills; effective verbal and written communication skills.

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
• Performs restaurant opening and/or closing duties.
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels.
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures.
• Completes and maintains all drive-in restaurant employment related records and payroll records.
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
• Interview and hire restaurant crew and management team members to achieve proper staffing levels.
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends.
• Develop and implement a marketing plan.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Multi-tasking

Autonomy

Education

High school diploma or equivalent

Tools

Computer skills

Job description

SONIC Drive-In is seeking an Assistant General Manager to lead the team, train crew and carhops, and ensure fast, friendly service in a clean, safe environment.

You will schedule staff, monitor inventory, hire and coach employees, and develop plans to improve sales and guest satisfaction, while adhering to company policies and health regulations.

This role requires flexibility with hours, including nights and weekends, and a commitment to high standards and teamwork.