Assistant General Manager — Drive Growth & Guest Experience

Chevys Restaurants, LLC; South San Francisco (CA); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Competitive Pay

Unique Culture

Comprehensive Benefits

Career Growth

Tuition Reimbursement

Employee Referral Program

Safety Incentives

Meal Card

Paid Time Off

Paid Sick Time

Credit Union Benefits

Partner Perks

Life Beyond Work

Job summary

Xperience Restaurant Group is seeking an Assistant General Manager to lead daily operations, drive sales, and manage the venue’s profit and loss. You will hire, train, budget, and ensure safety and high-quality service across shifts, while promoting from within.

You will oversee staffing, training, budgeting, and adherence to health, safety, and sanitation standards, while actively participating in marketing and events to grow guest satisfaction and repeat business.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Possession of or the ability to possess all state required work cards.
• Three (3) to five (5) years related experience.
• Proficient in Windows MS Office, Open Table, Outlook.
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls.
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations.
• Experience with POS systems and back office reporting systems.
• Familiarity with beer and spirits.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full service restaurant operations.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

Responsibilities

• Coach, develop, and lead by example.
• Create an environment of trust and mutual respect.
• Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations.
• Develop the annual budget and closely manage the venue’s P&L.
• Develop and implement standard operating procedures, policies, and procedures to be followed by the management team.
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service.
• Evaluate outside partner, contractor, and vendor relationships on a frequent basis.
• Ensure timely and accurate completion of all period-end financial statements and reports.
• Manage staffing levels and controllable costs ensuring they are inline with budget.
• Complete or verify completion of nightly logs and manager reports.
• Monitor and enforce inventory controls.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements follow applicable state and federal laws.
• Participate in community events.
• Actively participate in marketing and advertising activities to ensure consistency with product line strategy.
• Ensures that private events, catering, and banquets are successfully executed.
• Adhere to company’s cash handling procedures.
• Ensure that all equipment is kept clean and in excellent working condition.
• Ensure that all products are received.
• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information.
• Recognize and cultivate regular guests and repeat business.
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude.
• Possess complete understanding of the employee handbook and adhere to the regulations contained within it.
• Ensure compliance with all safety and health department procedures and all state and federal liquor laws.
• Ensure compliance with company safety and sanitation standards.
• Ensure staff is properly equipped with the tools to complete their tasks.
• Assists and/ or completes additional tasks as assigned.

Skills

Food & beverage knowledge

Leadership

Budgeting & P&L

Staff development

Customer service

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

OpenTable

MS Office

Back office software

Job description

Xperience Restaurant Group is seeking an Assistant General Manager to lead daily operations, drive sales, and manage the venue’s profit and loss. You will hire, train, budget, and ensure safety and high-quality service across shifts, while promoting from within.

You will oversee staffing, training, budgeting, and adherence to health, safety, and sanitation standards, while actively participating in marketing and events to grow guest satisfaction and repeat business.